About Us – FAQ

Yes. I offer a complimentary 15–20 minute consultation by phone or secure video. This brief conversation allows me to answer your questions, learn about your unique circumstances, and explore how therapy or coaching may support your goals. It’s a helpful way to determine whether my approach feels like the right fit and whether working together makes sense for you.

You can get started by calling 203-742-0500 or by completing the form on my Contact page. I will respond promptly to help you take the first step toward improved mental and emotional well-being or professional growth.

After scheduling your initial appointment, you will receive a confirmation email with a secure link to my HIPAA-compliant client portal through Simple Practice. Through this portal, you can complete electronic intake forms, update demographic information, sign consent documents, and set up payment details.
This streamlined process protects your privacy while minimizing paperwork, allowing your session to focus on what matters most to you—your goals, concerns, and overall well-being.

Yes. I provide in-person therapy in The Woodlands, TX as well as online therapy for clients located in 43 states. Telehealth sessions offer flexible, effective care from the comfort of your home while maintaining the same level of clinical quality and connection.
I also offer executive and life coaching worldwide and have worked with professionals across the United States and internationally, including clients in Hong Kong, England, Canada, and Saudi Arabia. This flexibility allows me to provide meaningful support regardless of location.

Standard therapy sessions are 55 minutes. Depending on your needs, symptoms, and goals, longer sessions may be recommended for more in-depth support. Some clients also choose extended sessions to focus on specific challenges or to deepen therapeutic work.

Short-term therapy often ranges from 10–20 sessions (approximately 3–5 months), though the number of sessions varies based on individual goals, symptom severity, life circumstances, and the type of work we are doing together.
Factors such as consistent attendance, active engagement, practicing skills between sessions, and applying insights to daily life can all influence the course of therapy. External stressors may also affect progress. Together, we will develop a plan that aligns with your needs and supports meaningful, lasting change.

You have the right to request a copy of your health records. Requests must be made in writing and may be directed to:
Michelle Peacock, PhD
Texas License #38800
Email: michelle@pivotalpsychology.com
Phone: 203-742-0500
Please allow reasonable time for processing in accordance with Texas law.

Clients are encouraged to discuss concerns directly with me whenever appropriate. Open communication is often the most effective way to address questions or resolve concerns.
If you have questions regarding professional conduct or wish to file a formal complaint, you may contact the Texas licensing authority:
Texas Behavioral Health Executive Council (BHEC)
Website: https://bhec.texas.gov
Phone: (512) 305-7700
Email: bhec@bhec.texas.gov
Information about the complaint process is available on the BHEC website.